Refunds & TOS

Terms of Service (TOS)

By engaging our services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our services.

1. Services

We offer a range of services including, but not limited to:

  • TikTok Shop setup and optimization

  • Paid media management

  • Influencer and creator curation

  • Digital products and strategy assets

  • Custom service packages tailored to your brand’s needs

All service scopes and deliverables will be defined via written proposals or contracts.

2. Custom Packages

Custom service packages are bespoke offerings created specifically for your business. Due to the individualized nature of these services:

  • No refunds are granted once work has commenced.

  • Modifications to scope must be mutually agreed upon in writing.

  • The client is responsible for providing timely approvals, content, and brand access as needed.

3. Performance Expectations

If a standard or custom service package does not meet the defined expectations or deliverables:

  • We offer a one-time 30-day service extension to complete or improve the deliverables.

  • This extension is the exclusive remedy unless otherwise agreed in writing.

4. Digital Products

All digital products (e.g., templates, downloads, guides, or strategy kits) are eligible for a 14-day refund window from the date of purchase, provided:

  • The product has not been downloaded, accessed, or used beyond a minimal threshold.

  • A valid reason for dissatisfaction is communicated in writing.

After 14 days, no refunds will be issued under any circumstances.

5. Refund Policy Summary

Product/Service Type Refund Policy
Digital Products 14-day refund if unused beyond basic access
Standard Service Packages Refund available within 7 days of purchase only
Custom Service Packages Strictly no refunds once work has begun
Failed Service Deliverables Eligible for 30-day service extension

Refund requests must be submitted via email and will be reviewed within 5 business days.

6. Intellectual Property

All content, creative assets, and strategic frameworks provided by us remain the intellectual property of the Company until full payment is received. Unauthorized reproduction or resale is strictly prohibited.

7. Limitation of Liability

We do not guarantee specific business outcomes such as revenue increases or viral growth. Our liability is strictly limited to the cost of services rendered. In no event shall we be liable for indirect or consequential damages.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Oregon, Florida, United States .

9. Contact Information

For questions regarding these Terms or refund policies, please contact:
📧 info@thetiktokshop.co